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Wimba Classroom

I had a Wimba Classroom session last night and the quality of the audio was very bad – there was a major echo effect whenever I spoke. I was using the lock talk feature during the session and after I turned off lock talk, it sounded much better and the echoing went away. Is there a problem with the lock talk feature?

This problem may be related to several issues (interference from computer speakers, poor connection, and many other factors). You can
contact Wimba’s technical support (available 24 hours a day, 7 days a week) at either (866) 350-4978 or technicalsupport@wimba.com to report the problem.

You can also complete the survey so that Wimba technical support can troubleshoot the problem.

http://www.wimba.com/audiosurvey/AQ_survey.html

Keywords: audio audio quality audio problems lock talk live classroom echo sound problem voice audio survey ID: 337 Created: Feb 20, 2008 / Modified: Sep 24, 2009

Do I need special software or equipment to use Wimba Classroom?

Prior to using Wimba Classroom, you need to run the set-up wizard to ensure that browser and system requirements are met. In terms of equipment, you will need a microphone to use the audio tools. We recommend that instructors use a headset. If you plan to use video, you will need a webcam.

If you have any difficulties during the set-up process, please contact Wimba’s technical support (available 24 hours a day, 7 days a week) at either (866) 350-4978 or technicalsupport@wimba.com. In addition to the live support, Wimba has a comprehensive website devoted to instructional manuals. We recommend visiting this site if you are interested in learning more about Live Classroom. Contact the Center for Teaching & Learning at x12084 for more information.

Click on the link below to run the Live Classroom setup wizard.

http://208.185.32.28/wizard/wizard.html?wc=wizard.conf

Keywords: Live Classroom Wimba support web conference webinar web presentation ID: 338 Created: Feb 20, 2008 / Modified: Sep 24, 2009

How do DU instructors use Wimba Classroom?

Instructors utilize Wimba Classroom to bring in “virtual” guest speakers. Wimba Classroom is also used by instructors to meet with online students in real-time for web presentations or online presentations. Finally, Wimba Classroom is been used by instructors for “virtual” office hours and exam reviews.

http://ctl.du.edu/support/blackboard/docs/LC_QuickStart_7_09.pdf

Keywords: Live Classroom Wimba instructors ID: 339 Created: Feb 20, 2008 / Modified: Sep 24, 2009

When I click on the Wimba Classroom link in my Blackboard course, I get a message that says “Access Denied - You will need your System Administrator to provide you access to this tool before you can start using it.” Who should I contact?

Send an e-mail requesting access to Wimba Classroom to blackboard@du.edu. Wimba Classroom is not automatically enabled in all Blackboard courses. If you plan to use this tool, you must request access for each course that you wish to use it. Please remember to include your name, the CRN number, and term in your request.

Keywords: Live Classroom Wimba Blackboard denied course System Administrator ID: 340 Created: Feb 20, 2008 / Modified: Sep 24, 2009

Where may I get training on how to use Wimba Classroom?

We strongly urge instructors to participate in a virtual training session before using this tool. Contact Kathy Keairns (kkeairns@du.edu) in the CTL to set up a virtual or face-to-face training session. In addition to the training offered by the CTL, we suggest visiting the Wimba site (www.wimba.com) for further training opportunities.

Keywords: training Live Classroom Wimba ID: 341 Created: Feb 20, 2008 / Modified: Sep 24, 2009

Can Wimba Classroom sessions be recorded and viewed later?

Wimba Classroom sessions can be recorded by using the Archiving feature. This feature allows instructors to record audio, video, presentation materials, and online chat. After this information has been saved, it is saved in the archive section of Wimba Classroom.

http://ctl.du.edu/support/blackboard/docs/LC_QuickStart_7_09.pdf

Keywords: Wimba Live Classroom archive record view ID: 342 Created: Feb 20, 2008 / Modified: Sep 24, 2009

What is Wimba Live Classroom?

Wimba Live Classroom is a flexible, web-based tool that allows instructors to conduct live online classes, which can be archived for viewing at a later time.

Please see the link below for documentation on the uses of Wimba Live Classroom.

http://ctl.du.edu/support/blackboard/docs/LC_QuickStart_7_09.pdf

Keywords: Wimba Live Classroon ID: 343 Created: Feb 20, 2008 / Modified: Sep 24, 2009

Who should we contact if we have technical problems with Wimba or have problems with the set-up wizard?

Contact Wimba’s technical support (available 24 hours a day, 7 days a week) at either (866) 350-4978 or technicalsupport@wimba.com.

Keywords: wimba 800 support technical problems set-up wizard wizard 800 wimba classroom live classroom ID: 398 Created: Feb 9, 2009 / Modified: Feb 9, 2009